Is the Collection Kit completely dry?
Moisture can reduce suction. Double check to see if your kit is absolutely dry before your pumping session. Remember, tubing should never be submerged in water! Click HERE for proper first-time cleaning instructions.
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Experiencing low or loss of suction?
If you’re experiencing low suction, no suction, or lower suction than usual with your breast pump, there may be something wrong with parts, which can easily be fixed, or the pump itself. Click HERE to watch a short video on low or loss of suction. ...
Is the Collection Kit damaged?
Carefully examine the entire kit for damage. Chips, cracks, punctures or tears can cause a leak even if they are hardly visible. If parts are damaged in any way they need to be replaced.
Assembling the Collection Combo Kit
Click HERE for a short video or find the User Manual HERE.
Experiencing uneven suction?
While uneven suction can occur with a breast pump, it should not be possible for your motor to create different suction on each side. If this seems to be occurring, it is likely a problem with a component part or the assembly of parts. Click HERE to ...
How often should I check the valves?
Valves need to be changed, on average, every 30 days. Your Collection Kit should have come with an extra valve. If you’ve already used the extra valve, you can order more on our website, HERE. If you are using the membrane valves, make sure the white ...