What if my order arrived damaged?
Sometimes accidents happen in the shipping process.
If you receive a product that is damaged, please notify Rumble Tuff within 30 days of delivery so we might assist you in resolving the issue.
Please be prepared to provide digital photos of the damaged shipping container, preferably before the package is opened and, if necessary, photos of the damaged product.
This will help in the processing of your claim. If photos are requested, please email them to CUSTOMER SERVICE. We will arrange for a return and/or shipment of a replacement part(s).
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When will I receive my order?
For orders within the United States, shipping generally takes 2-5 business days. For orders made outside the US, please allow for a minimum of 5 days for your shipment to arrive. If you need your package to arrive faster than ground services can ...
Can I track my order?
A tracking number is generated with the shipping label. When the order is shipped, that tracking number will be sent to the email, provided when the order was placed. You can also call us at: 801-609-8168 or email us HERE and we can provide you with ...
How do I return an order?
Due to the personal nature of some of our products, some items can not be returned. There are exceptions so please see our Return Policy HERE. To return an order, please email our Customer Service, HERE or call us 801-609-8168. Please provide your ...
What if my order is incomplete?
Did something get left out of your order? First, please accept our apologies for any inconvenience this might have caused you. We want to make it right! You can call us at 801-609-8168 or toll free at 1-855-228-8388 and let us know what we forgot. ...
Is the Collection Kit damaged?
Carefully examine the entire kit for damage. Chips, cracks, punctures or tears can cause a leak even if they are hardly visible. If parts are damaged in any way they need to be replaced.